Last updated: 15 June 2026
Return request window
Contact us within 7 days of delivery if you believe an item is damaged, incorrect or eligible for return. Requests made after this period may not be accepted.
Eligible return conditions
- The item is unused, unwashed and in its original condition.
- Original packaging, labels and included accessories are present.
- You can provide the order number and clear photos or video showing the issue.
- The product received is materially different from the confirmed order or arrived damaged.
Items that may not be returnable
For hygiene and safety reasons, opened personal care or baby care items, intimate wear, personalised or made-to-order items, electronics with a broken seal, used books, clearance items marked final sale, and products damaged after delivery may not be returnable unless they arrived defective or incorrect.
How to request a return
- Contact us on WhatsApp with your order number and phone number.
- Explain the issue and attach clear photos or video.
- Wait for confirmation before sending any item back.
- Package the approved item safely and follow the provided return instructions.
Do not send an item without approval. Unapproved parcels may be refused.
Refund timing and method
After an approved item is received and checked, an eligible refund or exchange will be processed using an agreed method. Delivery charges and return shipping may be deducted when the return is caused by a customer change of mind rather than a store error.
Damaged or incorrect orders
Inspect the parcel soon after delivery. Contact us as quickly as possible if it is damaged, incomplete or incorrect. Keep the packaging until the issue is resolved.
Start a return request