Last updated: 15 June 2026
This policy applies to Baobeee and the website at baobeee.com.
Information we collect
When you place an order, track an order or contact us, we may collect your name, phone number, email address, delivery address, ordered products, payment reference information and messages you send to us.
We may also receive basic technical information such as browser type, device type, page requests and security logs needed to operate and protect the website.
How we use your information
- To create, confirm, process and deliver orders.
- To verify manual payments and respond to customer questions.
- To provide order tracking and customer support.
- To prevent abuse, investigate errors and improve the store experience.
- To meet legal, accounting or fraud-prevention requirements when applicable.
When information may be shared
We do not sell customer information. We may share only the information needed with delivery or courier providers, payment services, hosting providers or authorities when legally required.
If you choose to continue a conversation through WhatsApp, that communication is also subject to WhatsApp’s own privacy terms.
Data security and retention
We use reasonable technical and organisational measures such as restricted admin access, secure sessions and protected database access. No online system can be guaranteed completely risk-free.
Order records may be retained for customer support, accounting, dispute handling and legal purposes. Information that is no longer needed may be deleted or anonymised.
Your choices
You may contact us to request access, correction or deletion of personal information where applicable. Some order information may need to be retained for legal or accounting reasons.
Contact us
For privacy questions, contact us through WhatsApp, email or the store contact page.
Contact the store